Privacy Policy

Effective as 08.10.2026

20 Old Bailey (“Hines”) is the entity who is responsible for the collection and processing of your Personal Information (“Data Controller”). Helix Property Advisors Ltd (“Helix”) serves as the property manager and acts as a “Data Processor” under applicable Data Protection Laws. Helix processes Personal Information solely on behalf of the Property Owner and only in accordance with their instructions.]

Throughout this Privacy Notice, “we,” “us,” or “our” refer to Hines and to the property manager, who acts as the Data Processor on behalf of Hines and under its direction.

Terms capitalized in this Privacy Notice are intended to be interpreted in alignment with the relevant Data Protection Laws applicable to your circumstances.

The information below explains how we protect your Personal Information, to what extent we transfer it to other countries, how long we keep your Personal Information and what rights you have regarding our processing operations.

1. HOW WE PROTECT YOUR PERSONAL INFORMATION

We take your privacy seriously. We’ve put in place strong measures to keep your Personal Information safe and secure. This includes special protections for client files, tailored to the sensitivity of the information they contain. We also have controls in our computer systems to restrict access appropriately.

Only authorized employees have physical access to areas where personal data is stored or processed. We make sure our team members are trained to follow all laws and regulations, especially when it comes to data protection. Access to sensitive information is limited to employees who really need it for their jobs and who are authorized to see it.

If you want more details about how we protect your Personal Information, just reach out to us as described in Section 8 below. And when you contact us about your file, we may ask for some Personal Information to make sure that only you or someone you’ve authorized can access your information.

2. WHAT PERSONAL INFORMATION DO WE PROCESS?

Categories of Personal Information

Communication and Interactions. When you email, call, chat, text, or otherwise communicate or interact with us, including if you complete forms on our Services, sign up for our mailing lists, or otherwise enter information into public-facing comment fields or forums sponsored by or affiliated with us, we may collect, process, and maintain records of your contact details, communications and interactions with us and others, including your posts or submissions, texts, information about the nature of your inquiry and our responses and any other information that you choose to provide.

Preferences and Other Requests. We may also collect information about your preferences, including communication preferences, preferences related to your use of our Services, and any other preferences or requests you provide when interacting with us.

Children’s Information

Our services are not directed to children under the age of 18, or the age of majority in your jurisdiction, and we do not knowingly collect Personal Information from children under the age of majority without the consent of their parent or legal guardian. If such information is identified, we will delete it. To the extent we are collecting Personal Information of children with the consent of their parent or legal guardian, we are using such Personal Information consent with this Privacy Notice.

3. SOURCES OF PERSONAL INFORMATION

We may collect Personal information from the following sources.

  • Direct information from you, e.g. by submitting a form;
  • Information captured through our website, e.g. by the use of cookies.

4. PURPOSES AND LEGAL BASES FOR PROCESSING PERSONAL INFORMATION

a) Our (or relevant third parties) legitimate interests:

The processing of Personal Information is deemed necessary for our or relevant third parties’ legitimate interests, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subjects. This includes:

  • Continuous improvement: We use technical, usage, and feedback-related data to constantly enhance the user-friendliness of our website and to safeguard against potential disruptions or cyber threats.
  • Malicious data analysis: We analyze technical and security-related data to detect and understand malicious data, safeguarding your IT systems.
  • Statistical monitoring: We monitor and analyze attacks on devices and systems, adapting our solutions to enhance device and system security.
  • Feedback and support: Your input such as contact details, communication content and related interaction data regarding our Products and Services guides us in providing timely and informative assistance.
  • Threat analysis: We process technical, security, and usage information to conduct in-depth analyses to assess potential threats.
  • Understanding your needs: Your data relating to your interactions, preferences, and use of our services enables us to comprehend your requirements and interests better.
  • Anonymization and reporting: We anonymize Personal Information to create aggregated reports, providing anonymized insights.
  • Enforcement and compliance: Your relevant account, transactional, and interaction data may be used to enforce our terms and conditions and legal rights, as well as to assess compliance with applicable laws and internal policies.
  • Database administration: Your Personal Information is utilized for the administration and maintenance of databases storing personal information.
  • Addressing your requests: Your contact information and details you provide to us help us effectively respond to your inquiries or requests.
  • Marketing and lead handling, and transaction-related processing (if applicable)

b) Compliance with legal obligations:

We process Personal Information where such processing is necessary to comply with applicable laws, regulations, lawful requests, and regulatory obligations, including record-keeping, reporting, and cooperation with authorities.

c) Your consent:

The processing of Personal Information is carried our based on the consent of the Data Subject for one or more specific purposes, such as sending out newsletters and marketing communications you sign up for.

5. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will hold your Personal Information for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory or internal policy requirements

6. DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES

In connection with one or more of the purposes outlined in the “How we use your personal data” section above, we could disclose Personal Data to:

  • Other members of the Hines Group. We will take steps to ensure that access to personal data is restricted to authorized employees who have a lawful basis to access your personal data and only for the purposes described in this Privacy Notice.
  • Professional advisors and third parties that provide services to us (such as IT systems providers, platform providers, financial advisors, consultants (including lawyers and accountants), providers of marketing services where we are permitted to disclose your personal data to them, and in all cases such transfers will be under a legal basis as set out in Section 2 of this Privacy Notice and subject to appropriate safeguards including data processing agreements where required;
  • Competent authorities (including any national and/or international regulatory or enforcement body or court or other form of tribunal, where we (or any other member of the Hines Group) are required to do so by applicable law or regulation at their request); and
  • Any central or local government department and other statutory or public bodies where we (or any other member of the Hines Group) are required to do so by applicable law or regulation at their request).

The Recipients may, under contractual obligations, legal or professional duty consistent with their relationship with us and this Privacy Notice, disclose the Personal Information to their agents and/or delegates (the “Sub-Recipients”), which shall process the Personal Information for their sole purposes of assisting the Recipients in providing their services to the Data Controller and/or assisting the Recipients in fulfilling their own legal obligations.

7. INTERNATIONAL DATA TRANSFERS

As a global company we may need to transfer your Personal Information out of the country or jurisdiction in which it was originally collected. You should be aware that these countries may not have similar data protection laws to the country in which your personal data was originally collected. In such cases, we will ensure that there are adequate safeguards in place to protect your Personal Information with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Notice.

You can obtain more details of the protection given to your Personal Information by contacting us as described below.

8. YOUR RIGHTS

Where applicable and under the conditions set forth under applicable Data Protection Laws, you may have the following rights concerning the processing of your Personal Information: to access and rectify your Personal Information, as well as the right to object at any time to the processing of your Personal Information for direct marketing purposes, including profiling related to such direct marketing, and, in certain cases, to object to the processing based on grounds relating to your particular situation. In addition, you have the right to request the restriction of the processing and the erasure of your Personal Information (right to be forgotten), the right to data portability, and the right to file a complaint with the competent Supervisory Authority. When the processing of Personal Information is based on your consent, you have the right to withdraw your consent at any time.

You can exercise these rights by contacting us as

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience, improve website functionality, and ensure security and compliance. Below, we provide a transparent explanation of the types of cookies we use, their purposes, and how you can manage your preferences.

Cookies are small data files stored on your device that help websites function effectively. Some cookies are session-based, meaning they are automatically deleted when you close your browser, while others are persistent, remaining on your device for a set period.

Additionally, we use similar technologies, such as local shared objects, which enhance your browsing experience by storing preferences and optimizing website functionality.

Third parties, including Google, Meta and X, may use cookies, web beacons, and other storage technologies (e.g. Facebook Pixel, X pixel, GA4) to collect or receive information from this website and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads. You can opt-out of the collection and use of information for ad targeting and access a mechanism for exercising such choice through: http://www.aboutads.info/choices or http://www.youronlinechoices.eu/.

We transparently inform you about our use of cookies and similar technologies in the sections below. In case you would like to further understand more about these technologies, you can as well set your browser settings to inform you about the cookies or similar technologies downloaded to your device.

Strictly Necessary Cookies:

These cookies are essential for website security, network management, and overall functionality. They enable key features such as page navigation and access to secure areas of the site.

  • Purpose: Ensure website operation and security.
  • Your Control: While you can disable these cookies in your browser settings, doing so may impair website functionality.

Analytics Cookies:

These cookies are used to collect aggregated information about how visitors use our website, helping us to understand website performance and improve functionality. Analytics cookies are implemented in a manner designed to minimize the collection of Personal Information, where possible.

  • Purpose:
    • Analyze website performance and usage patterns.
    • Improve website functionality and user experience.
  • Your control:
    • Analytics cookies will only be placed where permitted under applicable law.
    • You can manage your preferences and withdraw your consent at any time through our cookie settings.

Optional Cookies:

All other cookies, including those for preferences, analytics, marketing, tracking, profiling, and chat functionality, will only be activated if you explicitly consent.

Purpose:

  • Store user preferences for a personalized experience.
  • Analyze website performance and user engagement.
  • Deliver targeted advertisements and measure marketing effectiveness.
  • Enable chatbot and interactive functionalities.

Your Control:

  • These cookies will not be placed on your device unless you opt-in.
  • You can manage your preferences and withdraw consent at any time through our cookie settings.

Regarding your cookie preferences, please note that when you click “accept” on the cookie banner, only Analytics and Strictly Necessary cookies are placed on your device. These cookies don’t gather personal information.

The table below sets out the type of cookie used, what its purpose is, and how long it lasts.

Cookie name Default expiration time Description
_ga 2 years Used to distinguish users.
_ga_<container-id> 2 years Used to persist session state.

10. THIRD-PARTY LINKED SITES

Our website contains links to third-party websites, including social media sites, which may have privacy policies that differ from our own.

We are not responsible for the collection, use, or disclosure of information collected through third-party websites and expressly disclaim any liability related to such data processing. Additionally, we are not responsible for the accuracy, content, or privacy practices of these third-party sites.

Links to external websites are provided for convenience only, and your browsing, use, and interactions with these sites—including those that link to or from our website—are subject to their rules and policies. We strongly encourage you to review the Privacy Notice of any website you access through our platform.

Please note that if you provide Personal Information to us through a social media site or interact with social media content linked to our website, you consent to our use of that information in accordance with this Privacy Notice, as if the information had been submitted to us directly via our website.

11. CHANGES TO THIS PRIVACY NOTICE

We reserve the right to update or modify this Privacy Notice from time to time. Any material changes will be reflected in an updated version of the Privacy Notice posted on our website. If you are subscribed to our marketing communications, we may also notify you of such changes through those channels, where appropriate.